SHIPPING + PROCESSING

UPDATE AS OF OCTOBER 12, 2020 ** DUE TO THE CORONAVIRUS OUTBREAK, SHIPPING DELAYS WILL OCCUR. PLEASE ADD ADDITIONAL 2-3 BUSINESS DAYS. OUR VENDORS ARE SHIPPING OUT AS FAST AS POSSIBLE**

WE HAVE SHIPPED TO OVER 28 STATES IN THE LAST 30 DAYS,THANK YOU!

HOW LONG IS SHIPPING?

ORDERS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF PLACING YOUR ORDER AND USUALLY ARRIVE IN 7-10 BUSINESS DAYS. SO EXPECT DELIVERY WITHIN 10-14 BUSINESS DAYS. IF ORDERS ARE DURING PROMOTIONAL SALE PLEASE EXPECT AN ADDITIONAL 3-5 BUSINESS DAYS TO BE ADDED TO THE TOTAL PROCESSING AND SHIPPING TIME. TRACKING CONFIRMATION NUMBERS WILL SENT WHEN ORDER IS SHIPPED. ALL FITNESS BELTS ARE CUSTOMIZED FOR EACH ORDER SO SHIPPING ESTIMATE MAY VARY DURING CERTAIN PEAK TIMES OF THE YEAR. ORDER WILL TAKE 14-21 BUSINESS DAYS SINCE EACH IS CUSTOMIZED BY YOUR MEASUREMENTS.

***A TRACKING CONFIRMATION WILL BE SENT OUT WHEN YOUR CUSTOMIZED BELT IS BEING SHIPPED. ***

WE ARE NOT RESPONSIBLE FOR INCORRECT SHIPPING ADDRESS. PLEASE DOUBLE CHECK BEFORE YOU SUBMIT YOUR ORDER! ONCE YOUR PACKAGE IS PROCESSED AND IN THE HANDS OF OUR COURIER - WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES. 

BUSINESS HOURS - HOW TO GET IN CONTACT?

EMAIL: THESNATCHEDGANG@GMAIL.COM

 AFTER THAT TIME: EMAILS WILL BE ANSWERED IN THE ORDER THEY ARE RECEIVED STARTING THE NEXT BUSINESS DAY.

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

ONCE ORDER IS PLACED, WE'RE ONLY ABLE TO MAKE CHANGES 48 HOURS (FROM DATE OF PURCHASE). AFTER THAT TIME PERIOD, THE ORDER PROCESSING  HAS STARTED. OUR ORDERS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS SO ONCE AN ORDER SHIPS WE ARE UNABLE TO CANCEL PRODUCTION SINCE EACH BELT IS CUSTOMIZED. 

*IF YOU NEED TO CANCEL YOUR ORDER PLEASE EMAIL THESNATCHEDGANG@GMAIL.COM RIGHT AWAY INCLUDING YOUR ORDER NUMBER AND FULL NAME IN YOUR REQUEST.

ALWAYS ENSURE YOUR SHIPPING ADDRESS IS CORRECT. ANY ORDER WITH AN INVALID ADDRESS WILL BE AUTOMATICALLY RETURNED AND CAUSE A DELAY IN DELIVERY TIME. IF YOU HAVE ENTERED AN INCORRECT DELIVERY ADDRESS, PLEASE CONTACT CUSTOMER SUPPORT AS SOON AS POSSIBLE.

-THANKS, MANAGEMENT.